Frequently Asked Questions
Apr 2, 2009
Welcome to the wonderland of mirror image quality designer handbags, purses, wallets on the Internet. PursesMama is home to a wide array of quality handbags, purses, wallets, including the latest and the most fashionable styles such as Prada Gucci, Hermes handbags, not to mention the hottest and most sought-after Louis Vuitton handbags.
Our selections of blue-ribbon designer handbags, purses, wallests are second to no one else's. We pride ourselves on the authentic look and feel of our Louis Vuitton, Hermes, GUCCI, Prada handbags. Browse our online store and persue the selection in our catalog. For answers to your questions, search through our FAQs.
Q：Are these Louis Vuitton, GUCCI handbags real? Answer
A: No, we do not sell authentic Louis Vuitton, Gucci, Prada, and Hermes purses. Our bags are mirror image of the original. They have all of the proper labeling in all the correct places, and are of the highest quality you should expect.
Q：Do your handbags/purses/wallets look like the authentic ones? Answer
A：Yes, our designer handbags have the exact look and feel of the authentic ones.
Q：What are your handbags made from? Answer
A：We pride ourselves on being able to source the exact same materials used in the original designs. We use exactly what was called for by the luxury brands. For instance, our designer Louis Vuitton features the same oxidizing leather as the genuine article. Oftentimes the easiest way to tell a fake Louis Vuitton is by the leather on the handles; cheap knockoffs do not oxidize, never changing color from beige to a honey blonde color. Our Louis Vuitton colletions do, and so do the real ones.
Q：Do your bags come with correct serial numbers and all the accessories? Answer
A：Yes, all our Louis Vuitton handbags come with a serial number, while Gucci and other brand purses all come with the matching accessories, authenticity card and care booklet.
Q：What is your product guarantee? Answer
A：At PursesMama we sell handbags inspired by the original designer bags. Our designer handbags are the best on the market as they are made from the same materials as original. We manufacture each of our bags with very special attention while our quality controller makes sure only the very best of our true 7 Stars Mirror Image handbags are shipped out to our clients. Since we are manufacturers, we do not deal with anything else but Louis Vuitton and Hermes and Prada and GUCCI copies. All the items on our website are manufactured in our factory. Our bags are exact mirror images of the real Louis Vuitton, Gucci and Prada bags and include all the correct markings. Our bags are made with the best available materials such as genuine oxidizing cowhide leather, real brass and YKK zippers. Because we pay very special attention to the very small details, our bags are as genuine as the original pieces. Each Louis Vuitton bag we sell comes with the Louis Vuitton dust bag, the care booklet, Louis Vuitton envelopes, and even the copy of the genuine receipt by an official exclusive Louis Vuitton store.
Q：What if I'm not satisfied? Answer
A：If you don't like our products, please simply return them to us and we will refund your money without any hassle. Please make sure the merchandise is not used and the plastic wrapping around the bands are not removed before sending them back. We will not refund your money on used products. Make sure you read our return policies before ordering. Please include all the original packing, material, merchandise, and any included accessories in your package. (i.e. locks, keys, straps, boxes...) Refunds are issued in the same form in which the original payment was made and may take up to 30 business days after the receipt of goods.
Q：How can I make a return for a refund or exchange? Answer
A：Please send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense within 7 working and provide a tracking number.
Q：Do you ship worldwide? Answer
A：Yes, we offer worldwide shipping, but we do not ship to the following countries due to high shipping cost and harsh customs clearance issues: Japan, Korea (DPR), Korea (South), Brazil, Mexico, Russia, Italy, Germany, Denmark, Austria and Belgium.
Q：How do you ship my order? Answer
A：We offer door to door courier services for all orders. You will receive a tracking number within 24-48 hours once we have order mailed out, so you can track the progress of your shipment on the internet. You don't have to worry about customs clearance issues as we declare the parcel as a gift at a low value, around $50 per box. But in off chance the customs in your country is charging an import duty, we will not be responsible.
Q：Do you charge sales tax or should I pay import duty? Answer
A：：No, we don't charge any sales tax or import duty, but if customs in your country is claiming any import charges, we will not be responsible for that. Chances are slim that customs charge occurs.
Q：Can you ship to a P.O Box? Answer
A：No. We use a courier company to deliver the box to your door. An adult must be available to sign for the package
Q：What is the shipping cost? Answer
A：We offer Free shipping to Australia, Cambodia, Canada, China, France, Malaysia, Mongolia, New Zealand, Papua New Guinea, Singpapore, Thailand, United Kingdom, United States on orders over $150.
Shipping cost $25 per order for orders less than $99.
All orders to other destinations not included above will be charged for shipping according to the following standards.
$50 per item in retail orders less than 1000USD.
$80 for 2 items in retail orders less than 1000USD.
$90 for 3 items in retail orders less than 1000USD.
$100 for 4 or more items in retail orders less than 1000USD
$20 per bag or wallet in wholesale orders over 1000USD.
Q：How long will it take for me to receive my order? Answer
A：Shipping takes 6-9 days worldwide. A tracking number will be sent to you within 24-48 hours so you can track the progress of your order online. Please allow up to 4 days for the shipping company to update the information on their website.
Q：What if the shipment is lost or missing in the customs? Answer
A：A replacement shipment will be offered at our own expense.
